{"xsrfToken":"d0473493611373b5a21cba82850463a8362e46b8_lout","branding":{"id":"7","key":"scsc","name":"Sequentum Cloud","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f112e","headerLinkHoverBGColor":"#0f112e","headerBadgeColor":"#0f112e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/938490aa-a8f4-4f8d-99e3-01cb67b22514/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzODQ5MGFhLWE4ZjQtNGY4ZC05OWUzLTAxY2I2N2IyMjUxNCI6WyJyZWFkIl19LCJleHAiOjE3NDI4MzQzOTcsIm5iZiI6MTc0MjgzMzc5N30.0wJRaGAYB-VgxDpnguusU2c8yVnjoyhC_x2KWbdmviU&client=51eb2c29-0cb8-4159-a541-22145e34b400&mode=fit","logoId":"938490aa-a8f4-4f8d-99e3-01cb67b22514","isLogoAvailable":true,"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/274f5a95-cfd7-4094-ad39-ce8dd0eb76e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3NGY1YTk1LWNmZDctNDA5NC1hZDM5LWNlOGRkMGViNzZlMCI6WyJyZWFkIl19LCJleHAiOjE3NDI4MzQzOTcsIm5iZiI6MTc0MjgzMzc5N30.gUQGmwp10AyNfOR8Ds09QtF5zMGFMeGLnWzC80GvVt8&client=51eb2c29-0cb8-4159-a541-22145e34b400&height=300&mode=fit","bannerMediaApiFileId":"274f5a95-cfd7-4094-ad39-ce8dd0eb76e0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"scsc","projectId":10035,"serviceDeskId":7,"name":"Sequentum Cloud","description":"<p>Welcome! You can raise a request for Sequentum Cloud Support Center using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"40","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[10],"key":""},{"id":"47","name":"Okta Single Sign On Support","descriptionHtml":"","callToAction":"Okta Single Sign On Support","introHtml":"<p>Okta single-sign-on is an enterprise feature that requires some additional configuration with our IT team. Please fill out the form below with your information and we will get reach out with integration instructions as soon as possible.</p>","icon":10549,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"42","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"41","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[10],"key":""},{"id":"44","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[10],"key":""},{"id":"45","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[10],"key":""},{"id":"46","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[10],"key":""},{"id":"39","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[39,40,41,47,42,44,45,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb70ef7b-2a92-3fbb-adcc-604a2baf1b3d","appLinkName":"","appLinkUrl":"","spaceKey":"SCSC","spaceName":"Sequentum Cloud Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SCQ","serviceDeskId":7,"kbLinkDomainURLs":["https://sequentum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI4MzQ5OTcsIm5iZiI6MTc0MjgzMzc5N30.ywBikcM64ghV0NnG2lRZA5Gw04o5T-5jo0YbpIlkTc0","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"51eb2c29-0cb8-4159-a541-22145e34b400","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":42,"projectId":10035,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/42","calendarParams":{"firstDay":0,"date":"2025-03-24T16:29:57+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb70ef7b-2a92-3fbb-adcc-604a2baf1b3d","appLinkName":"","appLinkUrl":"","spaceKey":"SCSC","spaceName":"Sequentum Cloud Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SCQ","serviceDeskId":7,"kbLinkDomainURLs":["https://sequentum.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI4MzQ5OTcsIm5iZiI6MTc0MjgzMzc5N30.ywBikcM64ghV0NnG2lRZA5Gw04o5T-5jo0YbpIlkTc0","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"51eb2c29-0cb8-4159-a541-22145e34b400","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}