{"xsrfToken":"6599469e540a7efa2b8c69f393f1027652fd7146_lout","branding":{"id":"3","key":"seq","name":"Sequentum Support Center","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f112e","headerLinkHoverBGColor":"#0f112e","headerBadgeColor":"#0f112e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/938490aa-a8f4-4f8d-99e3-01cb67b22514/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzODQ5MGFhLWE4ZjQtNGY4ZC05OWUzLTAxY2I2N2IyMjUxNCI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTcwNzcsIm5iZiI6MTc0MzU1NjQ3N30.KTQt_C9hy3XWw6NPd_-l_p4kmeAi0DqnBR4A5QQ7b0o&client=51eb2c29-0cb8-4159-a541-22145e34b400&mode=fit","logoId":"938490aa-a8f4-4f8d-99e3-01cb67b22514","isLogoAvailable":true,"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/274f5a95-cfd7-4094-ad39-ce8dd0eb76e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3NGY1YTk1LWNmZDctNDA5NC1hZDM5LWNlOGRkMGViNzZlMCI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTcwNzcsIm5iZiI6MTc0MzU1NjQ3N30.X06XBWyFqbMwNCqe7qWzg94vRss36T2U4YMPeefZGAw&client=51eb2c29-0cb8-4159-a541-22145e34b400&height=300&mode=fit","bannerMediaApiFileId":"274f5a95-cfd7-4094-ad39-ce8dd0eb76e0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"seq","projectId":10023,"serviceDeskId":3,"name":"Sequentum Support Center","description":"<p>Welcome! You can raise a request for Sequentum Enterprise Software Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,18,19,20,22,23],"5":[21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb70ef7b-2a92-3fbb-adcc-604a2baf1b3d","appLinkName":"System Confluence","appLinkUrl":"https://sequentum.atlassian.net/wiki","spaceKey":"SEMD","spaceName":"Sequentum Enterprise Manual","spaceUrl":"https://sequentum.atlassian.net/wiki/spaces/SEMD","isServer":false},"labels":[],"projectKey":"SEQ","serviceDeskId":3,"kbLinkDomainURLs":["https://sequentum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SEQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NTc2NzcsIm5iZiI6MTc0MzU1NjQ3N30.u_lfe_LcFmBforjKD1qe5G1p_CPxCqY0lGrMDlgtffA","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"51eb2c29-0cb8-4159-a541-22145e34b400","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":17,"projectId":10023,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/17","calendarParams":{"firstDay":0,"date":"2025-04-02T01:14:37+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb70ef7b-2a92-3fbb-adcc-604a2baf1b3d","appLinkName":"System Confluence","appLinkUrl":"https://sequentum.atlassian.net/wiki","spaceKey":"SEMD","spaceName":"Sequentum Enterprise Manual","spaceUrl":"https://sequentum.atlassian.net/wiki/spaces/SEMD","isServer":false},"labels":[],"projectKey":"SEQ","serviceDeskId":3,"kbLinkDomainURLs":["https://sequentum.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NTc2NzcsIm5iZiI6MTc0MzU1NjQ3N30.u_lfe_LcFmBforjKD1qe5G1p_CPxCqY0lGrMDlgtffA","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"51eb2c29-0cb8-4159-a541-22145e34b400","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}