Sequentum Support Center

{"xsrfToken":"b3918949b4cdc58251159117ba4dcad1bdbacb77_lout","branding":{"id":"3","key":"seq","name":"Sequentum Support Center","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f112e","headerLinkHoverBGColor":"#0f112e","headerBadgeColor":"#0f112e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/938490aa-a8f4-4f8d-99e3-01cb67b22514/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzODQ5MGFhLWE4ZjQtNGY4ZC05OWUzLTAxY2I2N2IyMjUxNCI6WyJyZWFkIl19LCJleHAiOjE3NDQxMjIwOTMsIm5iZiI6MTc0NDEyMTQ5M30.9PsDzuPMPrII1H4Ma5zOPcD4LLEfMBCCsBEQosMJGyU&client=51eb2c29-0cb8-4159-a541-22145e34b400&mode=fit","logoId":"938490aa-a8f4-4f8d-99e3-01cb67b22514","isLogoAvailable":true,"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Sequentum Support Center","sharedPortalName":"Sequentum Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/274f5a95-cfd7-4094-ad39-ce8dd0eb76e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3NGY1YTk1LWNmZDctNDA5NC1hZDM5LWNlOGRkMGViNzZlMCI6WyJyZWFkIl19LCJleHAiOjE3NDQxMjIwOTMsIm5iZiI6MTc0NDEyMTQ5M30.x2L5hjed0Ja7f5KlQUpdedOfIdV1h-eGmIbk3FxXeoY&client=51eb2c29-0cb8-4159-a541-22145e34b400&height=300&mode=fit","bannerMediaApiFileId":"274f5a95-cfd7-4094-ad39-ce8dd0eb76e0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"seq","projectId":10023,"serviceDeskId":3,"name":"Sequentum Support Center","description":"<p>Welcome! You can raise a request for Sequentum Enterprise Software Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://sequentum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,18,19,20,22,23],"5":[21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb70ef7b-2a92-3fbb-adcc-604a2baf1b3d","appLinkName":"System Confluence","appLinkUrl":"https://sequentum.atlassian.net/wiki","spaceKey":"SEMD","spaceName":"Sequentum Enterprise Manual","spaceUrl":"https://sequentum.atlassian.net/wiki/spaces/SEMD","isServer":false},"labels":[],"projectKey":"SEQ","serviceDeskId":3,"kbLinkDomainURLs":["https://sequentum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SEQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWViMmMyOS0wY2I4LTQxNTktYTU0MS0yMjE0NWUzNGI0MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxMjI2OTMsIm5iZiI6MTc0NDEyMTQ5M30.Tc_z49bcN7mwlBRANELu-IRAaGkC2M7GCl4meyHWQkw","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"51eb2c29-0cb8-4159-a541-22145e34b400","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Sequentum Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sequentum.atlassian.net/wiki","kbLinkDomainURLs":["https://sequentum.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sequentum","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b3918949b4cdc58251159117ba4dcad1bdbacb77_lout","baseUrl":"https://sequentum.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sequentum.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"51eb2c29-0cb8-4159-a541-22145e34b400","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a075aa2d92ea4ca0a0ecd63f6f71be6e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}